Don't Let Your Precious Memories Fade Away
Attention to detail and quality...
Qualified staff with over 50 years experience in the photographic industry...
Gauranteed Satisfaction...
All work is done in house so your original never leaves our office...
These are just a few of the reasons why Photo Arts is the right choice to restore your treasured photographs.
We invite you to browse our galleries and then decide for yourself.
A picture is worth a thousand words, wouldn't you agree?
FREQUENTLY ASK QUESTIONS
"How do I get my images to you?"
1. If you live in the area you can bring them to our office. We are open by appointment, so please call first. 903 968 3332
2. You can ship the original to us. If you choose to do this make sure your original is packaged well. We recommend USPS Priority Insured Mail with Delivery Confirmation, Fed Ex or UPS. Photo Arts will not be responsible for damaged or lost images. Coming or going. (see contact page for mailing and shipping address)
3. You can email us your image at photoart@etex.net
4. You can mail us a digital image following the suggested guidelines mentioned above. (see number 2)
"How do I scan my image?"
1. Scan the original in RGB mode even if it is a B&W image.
2. Scan at a minimum of 300 dpi.
3. Scan at 600 dpi if enlarging from a smaller image. (this size file is not suitable for emailing)
4. Save in a jpg or tiff file. ( if emailing the file save in a jpg.)
"I don't have a scanner, what can I do?"
1. We recommend taking your original to some place such as Kinko's Copy Center.
2. Have them scan the image at a minimum of 300 dpi with no auto corrections.
3. Scan at 600 or larger dpi if enlarging from a smaller image.
4. Have them save the image on a CD as a tiff file.
"How much does it cost to restore my photograph?"
It varies from restoration to restoration. We have however categorized the different degrees of restorations to make it easier for you to get a general idea of the cost.
You will find the price list on "The Restoration Gallery Page"
"Can I order more enlargements?"
Yes you can, see pricing on "The Restoration Gallery Page"
"How long do you keep my image on file?"
We normally keep files on our computer for about 6 months, after which we make a back-up copy and store for an indefinite amount of time. However, we make no guarantees that your file will be avaliable to you in the future. We recommend that you have us burn your restored image to a CD. There is a $6.50 charge to burn your image to a CD.
"How do I receive my restoration back from you?"
1. You can personally pick it up from our office.
2. We will ship it to you Insured, Priority Mail with Delivery Confirmation. The cost of postage is $7.95. Photo Arts will not be responsible for lost or damaged images, coming or going.
"How long will it take to get my finished restoration?"
1. Much depends on the severity of the restoration. For "minor" restorations the turn around time is approximately 14-21 working days (excluding weekends and holidays). For "major" restorations it will take additional time. Detail and quality are very important to Photo Arts, therefore we never rush a restoration just so that we can say, "we are the fastest" at what we do. All of our prints are produced by Profesional Color Labs on Kodak Professionl papers, so part of this time is to allow our Labs to do their job.
2. During peak seasons such as, around the holidays, it may take longer because of the volume of restorations we have in house.
3. We can meet special deadlines (additional charges may apply).
"How do I pay for my restoration?"
1. Master Card or Visa.
2. Approved check.
3. Cash
"My print is stuck to glass, what do I do?"
Nothing. Please call us for instructions. You may do more harm than good if you try to remove your print. 903 968 3332
"My print is in a frame, should I take it out?"
It all depends. If there is no glass and the print can be safely removed, do so. If you have any doubts at all please call us first before attempting to remove the print. Many times we will make a digital negative before removing a print. (There is a $15.00 charge for the digital negative.)
